We want to make your experience trouble-free; our 30-day money back guarantee is completely hassle-free. Once you get used to Webhost.Berlin's excellent support services and super reliable servers and ease of use, you won't want to leave in any case. But if you do, we will refund you.
Payment Obligations, Renewals, and Cancellations
If you’re unhappy for any reason, let us know why. Our friendly support staff is standing by.
Here are the policy details:
(a) Payment Obligations:
Full payment is required in advance, before services are established. You will immediately pay, upon receiving an electronic invoice from BASIC Networks Corp., all charges for your use of the Services at the then current Webhost.Berlin prices for that category of service or any special offer applicable to your account as determined by Webhost.Berlin/BASIC Networks. You grant BASIC Networks Corp. the right to debit the credit card or bank account via our online credit card billing, PayPal, or Direct Debit from your bank account, depending on the form or payment and currency you choose to pay in. You will be billed until the service is cancelled by you in writing (e-mail with username and password verification or FAX) or is cancelled by us according to terms of this Agreement. You warrant and represent that the information you supply in the Order Form (or other information that we may require) is accurate and truthful. All payment-due notices will be send by electronic mail. No bills or invoices will be sent by postal mail or FAX. Credit cards that are declined for any reason or PayPal or Skrill payments that are either rejected or not made when Services are invoiced are subject to an additional processing fee. Service can be immediately interrupted on any account that is unpaid. BASIC Network's usual grace period is 5 days. Service interrupted for non-payment is subject to a $25 suspension charge. Any suspended account will be terminated within 15 days after payment due date if no payment is received within this time. Accounts that are not collectable by BASIC Networks Corp. may be turned over to an outside collection agency for collection. If you account is turned over for collection, you agree to pay the company an additional "Collection" fee of not less than $50 nor more than $150.
Your VPS account or dedicated server comes with a set bandwidth allotment (e.g. 400 GB for a VPS 60 Plan account). This represents the amount of bandwidth that you are allowed to use for each calendar month. If you exceed this allotment for any reason in any calendar month, even if you have cancelled service with Webhost.Berlin during the month, you will be charged overage bandwidth at a rate of $28 per 50 gigabytes. Bandwidth billing is done in arrears, and you will receive your bill for overage bandwidth during the first week of the following month that the overage occurred. It is your responsibility to monitor your bandwidth usage and to pay for all overages.
*All payments to BASIC Networks Corp. are nonrefundable* and include any applicable setup fees and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 60 days of the time that the dispute occurred. If you dispute a charge to your credit card issuer that, in BASIC Networks' sole discretion, is a valid charge under the provisions of this Agreement and/or AUP, you agree to pay BASIC Networks an additional "Investigation Fee" of $50.00.
(b) Renewals:
Your account will be automatically renewed under the same time and fee structure unless you give written notice to Webhost.Berlin ten (10) days before the renewal date that you do not wish to renew such account.
(c) Cancellation:
You may cancel at anytime but need to be received at least 10 days before the anniversary billing date. There is no Money Back Guarantee for domain registrations or renewals and dedicated server services. All cancellations must either be done from within our admin/billing gateway or received in writing as per the deadlines indicated by e-mail or FAX. Cancellations will be processed by our staff on a daily basis.
Please let us know if there is anything we can do to keep you as our customer before you cancel your service from WITHIN our admin/billing gateway.